The Important Things
3 Years experience working within an IT Support environment.
Experience of working and configuring an ITSM tool.
Experience of IT Asset Management.
Competent with managing Windows Operating Systems and Office.
Positive, proactive and methodical approach to problem solving.
Excellent communication skills.
Full driving license
Desirable:
Knowledge of SysAid ITSM.
Understanding of core networking – TCP/IP, VLANs, etc.
Administering Active Directory, Group Policy, Office 365, Azure AD, SCCM
PowerShell or other scripting languages.
Systems Architecture
Level 2
Knowledge of the system architectural model and the behavior and structure of system components and sub-systems that work together to implement the overall solution.
Business Analysis
Level 2
Translate internal Stakeholders’ requirements and Technology requirements into a strategic Application portfolio plan and manage the plan accordingly.
Business Intelligence
Level 1
Knowledge of the data lifecycle from collection through process engineering, through to the analysis of data sets leading to the publication of information and aiding business stake holders to derive insight and potential trends.
IT Security
Level 2
An understanding of IT security challenges and risks, and knowledge of IT security technologies and techniques to mitigate risks. Types of security include data security, application security, information security and infrastructure security.
Effective Governance
Level 2
Effectively manages projects and programmes incl. processes, customs and policies that affect these. Manages the relationships between stakeholders and the company goals.
Service and Supplier Management
Level 3
The ability to provide high quality Service Management that aligns the delivery of IS services with the needs of the business, through high-quality products services and the management of external vendors/services as part of the delivery framework.