Customer Operations Coordinator

This multi-skilled role will manage all aspects of customer fulfilment of both internally and externally managed stock, specialising in order optimisation, 3rd party stock management and all aspects of customer and haulier claims.

Partnerships are a key part of the role working cross functionally with the Commercial and Supply Chain teams to deliver customer excellence, being the key supply chain contact for customer ordering and claims and for the management of finished goods products stored and distributed by 3rd party providers. You will need to have excellent inter-personal skills and be able to clearly and confidently communicate both internally and externally at multiple levels. Due to the complex nature this role covers, you will need to be able to think on your feet and use multiple resources to identify, react and resolve issues as well as to be able to identify opportunities for improvement.

There are a team of 4 people completing these task daily but adaptability to cover all areas is fundamental to the success of the team. The role has 3 key areas.

1. Customer orders.

2. Customer discrepancies and haulier claims.

3. Third Party ice cream management.

1. Excellent communication and organisational skills

2. Possess excellent administration skills.

3. Ablility to work in a busy fast paced environment

4. An excellent level of IT literacy with Microsoft Office including Word, Excel and Outlook.

5. Ability to communicate with people at all levels both internally and externally.

6. Experience in Warehouse Management Systems

7. Stock Management in FMCG

8. Customer service/focus experience.

9. 
   

• 25 days’ holiday, plus bank holidays,
• non contributory pension scheme,
• healthcare,
• childcare vouchers,
• cycle to workscheme,
• subsidised products and services and preferable rates with our partners.