Customer Technologist - Brands

At Yeo Valley, we’ve been making delicious, organic dairy products for over 50 years. As a family-run business, we believe in doing things the right way – sustainably, ethically, and with people at the heart of what we do.

We have an exciting new Customer Technologist role within the central technical team, to be the key technical contact for our portfolio of owned brands and wholesale customers. This role will report to the Lead Customer Technologist.

You will build effective internal and external customer relationships and confidence with all stakeholders, support and partner across the business to ensure we deliver on customer and brand projects, build strong technical plans and meet our customer and brand technical requirements. You will provide the business with a clear understanding of the quality and technical requirements of each of our owned brands and wholesale customers and partner effectively to ensure delivery.

• Manage our portfolio of owned brands, wholesale customers and 3^rd party co-packers
  
• Ensure effective support to the business during incidents and recalls. Take the lead in liaising cross functionally with sites and the brand team.
• Support the Yeo Valley brand team by providing timely technical support and insight on new product development and existing product changes
• Work cross functionally with the brand team to identify and approve new co-packers for the manufacture of Yeo Valley branded products in new product categories
• Work collaboratively with 3^rd party co-packers to set out quality standards, technical ways of working and KPIs to effectively manage the quality and safety of co-packed products
• Work with manufacturing sites and cross functionally to ensure consistent delivery of quality and safety of all branded and wholesale products

Essential:

• Manufacturing and/or customer management experience
• Science or similar degree
• Strong People and Communication skills
• Effective networking and influencing skills
• Great at building relationships internally and externally and is able to operate effectively at all levels.

Desirable:

• HACCP level 4
• Experience with both branded and own label manufacture
•  Some previous auditing experience

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

• 25 days’ holiday, plus bank holidays
• non-contributory pension scheme
• annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
• life cover
• healthcare cash back plan
• cycle to work scheme
• subsidised Yeo Valley products and services
• preferential rates with our partners
• learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.